What we are
Draper Water Damage Pros is a dispatch and information service for water damage in Draper, UT. When you call (385) 988-9410, you reach a line that is answered 24/7 and that sends licensed and insured restoration professionals to the job. Those professionals handle extraction, drying, cleanup and rebuild.
We do not publish reviews, ratings or job counts. Those numbers are easy to print and hard to verify, so we would rather you judge us on what you are told when you call. We explain the scope and price before work starts, and same-day response is available when a crew is available.
How a call goes
Listen
Dispatch asks what happened and where the water is coming from.
Protect
You get safe first steps right away, such as the main valve and the panel.
Scope
A crew assesses with moisture meters and thermal imaging, then explains the scope.
Work
Extraction, drying, cleanup and rebuild happen in that order, with readings logged.
Water damage is a clock problem. The faster the water is stopped and the structure is dried, the more of the house is kept. That is why the phone number comes first on every page and why the guidance on our water mitigation page starts with what to do before anyone arrives.
Standards we point to
Two published standards guide the trade. ANSI/IICRC S500 covers water damage restoration, including the clean, gray and black water categories. ANSI/IICRC S520 covers mold remediation. We name them so you can ask any company you call whether its crews work to them, including us.
We do not claim a certification on anyone's behalf, and we do not print license numbers on a page where we cannot show you the license. When you want to know who is coming to your home, ask the dispatcher. That is a better answer than a badge on a web page.
What we say no to
Restoration repairs damage after water gets in. It does not waterproof a foundation, regrade a yard or fix a roof, and a basement that floods every spring needs a different trade after the cleanup is finished. We will say so on the phone.
We also avoid promising what nobody can promise. We do not quote an arrival time, we do not say your insurer will approve a claim, and we do not say mold will never come back. Insurance answers belong to your policy and your insurer. Health questions about mold belong to your physician.
What we pay attention to in Draper
Draper's water problems come from the slope as much as from pipes. The Corner Canyon burn scar sent mud into homes in 2009. Groundwater flooded more than thirty homes in the Bellevue neighborhood in January 2023. A monsoon storm on August 3, 2023 led the mayor to declare a state of emergency.
Utilities matter too. Draper City Water provides drinking water, and pressurized irrigation comes from WaterPro and Draper Irrigation Co. rather than the city. Knowing which system a leak belongs to speeds up the phone call. Those details shape the pages on flood damage restoration and water damage cleanup.
What to ask any restoration company
Whether you call us or someone else, a few questions separate a careful crew from a rushed one. Ask them before anyone starts work, and write down the answers for your insurer.
- Who will be on site, and are they licensed and insured to work in Utah?
- Will you take moisture readings on day one and again each day until the structure is dry?
- How will you decide what to remove and what to save, and will you show me the photos?
- Which water category do you believe this is, and why?
- What is the written scope, and what happens to the price if the scope changes?
A crew that answers these plainly is usually a crew that documents well. Good documentation protects you if your insurer asks how the loss was handled. Our water damage cleanup page walks through what the cleanup stage should include.
Be wary of anyone who wants a large payment before assessing the home, or who tells you everything must come out without readings to back it up. Drying wet drywall and framing is often possible when the water is clean and the crew acts early. Category 3 water is different, and porous materials that touched it usually have to go.
Insurance and documentation
Photograph everything before it is moved. Take wide shots of each room, close shots of the damage, and the source of the water if it is visible. Keep damaged items until your insurer says otherwise, and keep receipts for emergency steps you take yourself.
Whether a loss is covered depends on your policy and on how the water entered. Standard homeowners policies and flood coverage are separate, and the Utah Insurance Department notes that flood policies through the NFIP have a 30 day waiting period. We do not decide coverage and we do not promise outcomes. We help you document the loss and explain the scope, and your insurer makes the coverage decision.
Mold and the rest of the work
Mold is a secondary service because it follows water. If drying slips past the first day or two, the work shifts to containment and removal, which our mold remediation page explains. For the full list of what we handle, see all services.
Where to find us
Our office is at 11639 South 700 East, Draper, UT 84020, and the phone is (385) 988-9410. We serve Draper and nearby towns, listed on the service areas page. To ask a question about your address, use the contact page.